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Policies

Phone Order Hours Of  Operation:

Winter Office Hours: Pacific Standard Time - 9:00 a.m to 5:00 p.m. Monday - Wednesday 
(509) 460-6012

Payment:
 
Payment is due at the time of your purchase. A $5.00 cancellation fee will apply to all orders that cancel after processing. NO exceptions.
  
French Charmed accepts all major credit cards, Mastercard, Visa, American Express, Discover Card, by online submission. We also accept Paypal. Paypal is a secure and encrypted payment provider. Your privacy is rigorously protected by them. It is not necessary for you to be a member to use Paypal. We also respect your privacy and will not disclose any information you provide to us.
*NOTE - E-Checks accepted with Pre-Authorization ONLY* Please email or phone us for processing requirements.

We no longer accept Money Orders and/or personal checks. For those of you preauthorized, please note * a $30.00 Returned Check Fee will apply to any returned check, no exceptions.

LAYAWAY:

Items $200 and over qualify for a layaway plan. Please contact us if you would like more information regarding this option.
 
Shipping
 
French Charmed is not held liable for lost or damaged merchandise during shipping. If you are concerned, we offer insurance for your order. It is available at Checkout. *Giveaways are not insured for damage or loss and will not be replaced*

WA Residents (ALL WA ship to addresses) Must Pay Sales Tax (will be added at checkout)


FRENCH CHARMED SHIPPING CHART
             RANGE                       COST  
 
1.      $  0.00  to   20.00        =  $  5.95

2.        20.01  to   40.00        =  $  8.95

3.        40.01  to   65.00        =  $10.95

4.        65.01  to   85.00        =  $12.95

5.        85.01  to   95.00        =  $14.95

6.        95.01  to 120.00        =  $16.95

7.      120.01  to 145.00        =  $18.95

8.      145.01  to 175.00        =  $21.95

9.      175.01  to 250.00        =  $24.95

10.   250.01  to 350.00        =  $34.95

11.   350.01  to 450.00        =  $44.95

12.   450.01  and up            =  $54.95

 
Packages are shipped via USPS Standard Ground Delivery. Please allow 5-10 business days for delivery, after your package ships from our Washington studio (Excludes weekends and holidays). Expedited service is available for most items. Please contact us for additional shipping quote.
 
INTERNATIONAL SHIPPING INFORMATION:
 
Shipping Prices Good For USA Delivery Address Only. ALL International Purchases must obtain a shipping quote (via the Contact Us page) PRIOR to placing an order. You will be held responsible for all customs charges, duty or sales tax (VAT) that may be due, in addition to our shipping fees.  We do NOT accept returns on International orders. *Coupon/Voucher Codes are valid with a shipping address located in the USA only.

**OVERSIZED SHIPPING CHARGES ARE IN ADDITION TO REGULAR STANDARD SHIPPING FEES. WE WILL SPECIFICALLY INDICATE THE SHIPPING UPCHARGE IN THE ITEM DESCRIPTION**

Returns
 
French Charmed products are predominantly hand crafted and may therefore have slight variations in color, texture, or finish. Minor irregularities may occur and are not considered defects. SOME ITEMS ARE NON-RETURNABLE. PLEASE READ BELOW:

Returned items are subject to a 20% restocking fee, Some items are Non-Refundable. Please read this section for exceptions:

ALL Shipping and insurance costs are non-refundable.
All books and magazines are non-returnable.
All antique, vintage and gently used items are sold "as is", and will show wear. These previously owned items are not always perfect. We choose our pieces because they're full of charm and stories from previous lives, not because they're in perfect condition. We do our best to honestly describe and photograph any noticeable damage: scratches, scuffs, chips. That said, sometimes, we may miss some little imperfections. If you have any questions, please ask. We are available with answers and additional photos.
Item colors and tones may also vary depending on your computer screen. Please message if you'd like some clarification.
All antique/vintage sales are considered final -- unless the item has been terribly misrepresented. They are non-refundable.
We strive to be as accurate as possible with descriptions. PLEASE READ DESCRIPTIONS CAREFULLY and if you have a question *ask* before making a purchase.
CUSTOM made items are non-refundable.
All REDUCED/SALE items are FINAL SALE, No Refunds.

If your item is Returnable, YOU MUST send us an email within 3 days of receipt of your purchase to obtain a Return Authorization Number. Packages without RA number, will be refused. Item must be returned within 15 days for any refund to apply (Returns received after 15 days will receive an in-store credit only). The item(s) must be returned undamaged, unused, in the original packaging and insured for the purchase price. All merchandise will be inspected by a Receiving Auditor to determine saleable condition of item(s). Customer is responsible for all return shipping costs.
 
All WA State Address Deliveries Are Subject To Sales Tax.
 
Thank you for taking the time to read the French Charmed policy page. Each and every one of our customers is very important to us! We strive for 100% customer satisfaction, and look forward to doing business with you.
 
We reserve the right to refuse service to anyone
 
Merci Beaucoup And Have A Fabulous Day!
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